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Last updated: January 2026. Your trust matters — here's how we handle your information.
We collect information you provide directly, including your name, phone number, email address, payment details and identification documents. When you use our Services, we collect location data (to match you with nearby riders), trip information, device information and usage data. Rider applicants additionally provide licence and vehicle details for verification.
We use your information to operate and improve the Services: matching you with riders, processing payments, providing live tracking, verifying riders, communicating with you, ensuring safety and complying with legal obligations. We use location data only as needed to provide the requested Trip and to keep you and riders safe.
We share limited information with the parties needed to provide a Trip: customers and riders see each other's name, rating and, during an active Trip, live location. We share data with payment processors, SMS and push-notification providers, and analytics providers who process it on our behalf. We do not sell your personal information.
You can update your profile information in the app at any time and can request deletion of your account and personal data by contacting us. You may control location, notification and advertising permissions through your device settings. Where applicable law grants additional privacy rights, we honour them.
We use appropriate technical and organisational measures to protect your data, including encryption in transit and at rest. We retain personal data only as long as needed for the purposes in this policy or as required by law, then delete or anonymise it.
The Services are not directed to children under 18 and we do not knowingly collect their personal information. If you believe a child has provided us personal data, contact us and we will delete it.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on this page and, where appropriate, through the app. Your continued use of the Services after changes take effect constitutes acceptance.
For privacy questions or requests, contact hello@swiftneighbourhoodexpress.com or write to us at Accra, Ghana. We aim to respond within one business day.